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Feature Table of Contents

Web Based Administration
To Change your Password
To Set Up You’re Main Greeting
To Set Up Your Voice Mail Notification and Scheduled Report Notification
To Set Up Your Listings/Extensions
To Delete a Listing/Extension
To Listen to You’re Voicemails
IVR Based Administration 
To Change your Password
To Set Up You’re Main Greeting
To Set Up Your Notification
To Set Up Your Listings/Extensions
To Delete a Listing/Extension
To Listen to You’re Voicemails
To Receive an Activity Report
To Upload a FAX for a Listing/Extension
Symbol Key

 

Web Administration Return to Contents
To Change your Password

Your password must be 4 to 8 numeric digits in length.

From the Website:

  • Click on “Your Account” at the top of the page
  • Under “Password Options”, type in your new 4-8 digit numeric password
  • Re-enter your new password. Click the “Submit” button to save changes.
To Set Up You’re Main Greeting

From the Website:

  • The Main Greeting must be setup and accessed from the telephone IVR.
To Set Up Your Voice Mail Notification and Scheduled Report Notification

Turn notification on to receive email, pager or fax notifications for new voice-mail, scheduled reports (caller activity), or receive your monthly bill. You can integrate your e-mail, pager or fax with your IVR system so you are notified in real time whenever a caller accesses one of your extensions. Phone Real Estate will send the 10-digit phone number the caller is calling from and the listing number to the e-mail, pager or fax number requested.

From the Website:

  • Click on “Notification”
  • Click the check box next to “Activate Voice mail or Report Notification”
  • Enter an e-mail address, fax or pager number to tell the system where you want to be notified
  • Click “Save Settings” to save changes

NOTE: To send e-mail text to your phone, your phone must have an email address. If you do not have an email address for your phone, please contact your cell phone provider.

To Set Up Your Listings/Extensions

You can create a separate listing (extension) for each item you plan to advertise and offer prospects information on. By default, listings extensions are 3 digits in length within the range from 100-199.

From the Website:

  • Click on “Listings”. You have listing extensions 100-199 to setup
  • Enter a description for the listing. For example “Elm Street House”
  • Click the check box next to “Enable Extension” to activate this extension
  • Click the check box next to “Enable Voice Mail” to activate voice mail for this extension
  • Click the check box next to “Enable Locate Me” to receive calls from prospects calling about your properties
  • Click the check box next to “Enable Fax Back” to allow callers to receive faxed details about your properties
To Delete a Listing/Extension

From the Website:

  • Click on “Listings”.
  • To delete an extension, click delete at the bottom of each individual extension
To Listen to You’re Voicemails

From the Website:

  • Click on “Get Voicemail”
  • From the drop down menu choose “New Voicemail, Saved Voicemail or All Voicemail”
  • Click on the speaker symbol next to the corresponding voicemail to listen to your message

Click on ‘Delete Voicemail” to delete message.

 

IVR Administration Return to Contents

All operations are performed from the Administration Menu through your assigned toll-free number or from the Phone Real Estate Customer Portal on our website. To access your administration menu from a telephone:

  • Dial your toll-free number
  • Press * (star) # (pound) * (star) when you hear the greeting
  • Enter the numeric password created when setting up the account
  • You are now in the administration Menu
To Change your Password

Your password must be 4 to 8 numeric digits in length.

From the Administration Menu:

  • Press 5 – To change your password. Enter new password followed by the # (pound) key.
To Set Up You’re Main Greeting

From the Administration Menu:

  • Press 3 – For main greeting setup
  • Press 2 – To record or re-record your custom greeting
  • Press 1 – To listen to your custom greeting
To Set Up Your Notification

Turn notification on to receive email, pager or fax notifications for new voice-mail, scheduled reports (caller activity), or receive your monthly bill. You can integrate your e-mail, pager or fax with your IVR system so you are notified in real time whenever a caller accesses one of your extensions. Phone Real Estate will send the 10-digit phone number the caller is calling from and the listing number to the e-mail, pager or fax number requested.

From the Administration Menu:

  • Press 1 – For the notification setup menu
  • Press 1 – To add or change a call route. This tells the system at what e-mail, pager or fax number you want to be notified.
  • Press 2 – To setup or change your default pager number
  • Press 3 – To setup or change your default fax number
  • Press 4 – To setup or change your time zone setting

NOTE: To send e-mail text to your phone, your phone must have an email address. If you do not have an email address for your phone, please contact your cell phone provider.

To Set Up Your Listings/Extensions

You can create a separate listing (extension) for each item you plan to advertise and offer prospects information on. By default, listings extensions are 3 digits in length within the range from 100-199.

From the Administration Menu:

  • Press 2 – For the extension set up menu
  • Press 1 – To Add an extension. Enter the 3-digit listing number you would like to add. Record your listing and follow the voice instructions.
  • Press 2 – To review or edit an extension
  • Press 3 – To delete an extension
To Delete a Listing/Extension

From the Administration Menu:

  • Press 2 – For extension set up
  • Press 3 – To delete an extension, enter the 3 digit extension number
To Listen to You’re Voicemails

From the Administration Menu:

  • Press 6 – To Listen to You’re Voice Mails
  • Press 1 – To hear your new voice mails
  • Press 2 – To hear you’re previously saved voice mails
To Receive an Activity Report

From the Administration Menu:

  • Press 4 – To receive an activity report. You’re activity report request will be processed
To Upload a FAX for a Listing/Extension

You can upload a fax for each listing/extension so callers can receive fax back information. This operation can be performed either from a telephone or via the Phone Real Estate Customer Website (fax upload coming soon). You must have a fax with a telephone handset to upload a fax from a telephone. If none is available, contact Phone Real Estate via the website’s feedback form so we can contact you to upload it for you.

Have your fax ready in the fax machine. Dial your toll free number from the handset on the fax machine.

From the Administration Menu:

  • Press 2 – For extension setup
  • Press 2 – To review or edit an extension
  • Enter 3 digit extension for fax upload
  • Press 6 – For extension fax back options
  • Press 1 – To enable document faxing for this extension
  • Press 2 – To submit a document via fax for this extension
  • After the tone plays, begin sending your fax by pressing the start/send button on your fax machine
Symbol Key
  • Press 0 – To transfer
  • Press 8 – To leave a voice mail
  • Press 9 – To receive fax back information
  • Press * (star) – To go up one menu level
  • Press # (pound) – To terminate entry (when finished recording)
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